What happens when you first get in touch?
We ask where the roof is, roughly how big it is, what it covers, and what's wrong with it. Photos help. If it's a leak that's getting worse, call 0800 088 6341 and we'll arrange an emergency weatherproofing visit as soon as a team is available.
What does the survey cover?
We measure the roof, look at the existing covering, edges, upstands and outlets, and check the deck. Where it matters we take moisture readings or a small core sample, because a wet deck or wet insulation changes what the roof needs. We also check access, scaffold needs, and whether building control or a building warrant check applies. The survey for a new or replacement roof is free; a standalone condition survey and leak investigation report is a paid service (£150–£300).
What's in the written quote?
The system and its build-up (deck, vapour control, insulation, membrane, trims), the falls and outlets, any rooflight upstands, scaffold, waste, building control, the guarantees, the price and the payment terms. It's a fixed price for the work described.
What happens on the day?
Edge protection or scaffold goes up first. The old covering comes off a section at a time so the roof is never left open overnight without cover. Deck repairs, insulation and the new membrane follow, then trims, outlets and flashings. Most garage and extension roofs take one to three days, weather permitting. Torch-on work follows hot-works precautions, and we keep a fire watch after the torch goes off.
What do you get at the end?
A walk-round, a clean site, photos of the finished roof, the workmanship guarantee in writing, and the manufacturer's guarantee registered in your name where the system offers one. Where building control was involved, the completion certificate follows from the council or approver.
How do payments work?
Payment terms are set out in your written quote before anything is agreed.