Last updated 2026-11-09.
Who is responsible for your data?
For enquiries made through this website, the data controller is S&K Group Holdings Ltd (company number 16703925), Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG. When you go ahead with a survey or job, S&K Property Investments and Improvement Ltd (company number 16932889), which trades as Flat Roofing Contractors, is the controller for your quote, contract and customer records. Contact: info@flatroofingcontractors.uk or 0800 088 6341.
What do we collect and why?
| What | Why | Lawful basis | Kept for |
|---|---|---|---|
| Enquiry forms: name, phone, email, postcode, roof type, message, the page you were on | To reply, arrange a survey and quote | Steps before a contract / legitimate interests | 24 months if no job goes ahead |
| Guide-price tool answers (roof size, system, extras, guide price) | To prepare your quote | Steps before a contract | As above. Before you send them, they are saved only in your own browser |
| Live chat messages and the details you enter in the chat form | To answer your questions | Legitimate interests / consent to load chat | 24 months |
| Calls, emails and WhatsApp messages | To answer you and manage the job | Legitimate interests / contract | 24 months, or with customer records |
| Customer records: quotes, contracts, invoices, photos of the roof, guarantees | To do the work, register guarantees, meet tax and legal duties | Contract / legal obligation | 6 years after the job (guarantee records for the guarantee period) |
| Analytics (only if you click Accept and analytics is switched on) | To see how the site is used | Consent | Up to 14 months |
Who do we share it with?
The vetted roofing team that surveys and carries out your job, which sees what it needs to do that (name, address, phone, roof details). Service providers who process data for us: Web3Forms (form delivery), Tawk.to (live chat, if you open it), Netlify (website hosting and image delivery), Higgsfield via Amazon CloudFront (the homepage video on larger screens), Google (analytics, only with consent), our email and phone providers, WhatsApp (Meta) if you message us there, and Airtable (our enquiry records). Manufacturers, when we register a guarantee in your name, and building control or building standards where your job needs approval. We don't sell your data or pass it to anyone for marketing.
Is your data sent outside the UK?
Some providers (for example Tawk.to, Netlify, Google and Airtable) may process data outside the UK. Where they do, transfers rely on UK adequacy regulations or the International Data Transfer Agreement or Addendum.
What are your rights?
You can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, ask for it in a portable format, and withdraw consent at any time (for analytics, use ). Email info@flatroofingcontractors.uk. If you're unhappy you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
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